Fix payment problems, such as declined or incomplete transactions

If you accept bug paying for Google products, you might demand to gear up a problem with your payments profile.

Find the issue you lot're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Endeavour these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments center, and attempt the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google production'due south website.
    • If you're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you're using guest checkout when the fault occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Endeavor creating a new Google account if yous don't already accept one and visiting the Google Store to try the transaction once again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is upward to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Note: These steps also apply if you see the error bulletin "Your payment didn't become through. Please try a different payment method or attempt again later."

Try the following:

  1. Check to run across if your payment method is upwards to appointment. If information technology isn't, update it in the Payments eye, then endeavor your purchase again.
  2. Make sure you have enough coin in your account for the purchase.
  3. If yous're still having problems, contact your banking concern to meet if at that place's a problem with your account.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an event with your account"

If you lot meet this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a niggling more information to protect your account against fraud.
  • We need a little more information to comply with Eu police force (European customers only).

To fix the issue, effort the following:

  1. Go to the Payments center.
  2. Take action on whatever errors or requests in the payments eye.
    1. You might demand to verify your identity before you can buy annihilation through your Google Business relationship.
  3. Brand certain your proper name, accost, and payment information are up to date.

"Unable to procedure payment: Low bill of fare balance"

Y'all might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit carte du jour

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the card earlier you tin can use information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within two days, you'll find a temporary charge on your menu statement forth with an viii-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you endeavour to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Await up to 2 days.
    • If more than ii days: Check your card statement. You should notice a temporary charge from Google called "GOOGLE Exam," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You tin't employ this bill of fare for this buy. Try to make the purchase again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Acquire more about what to practice if you temporarily or permanently closed your payments profile.

If y'all're still having trouble, contact support.

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